Refund & Cancellation Policy

1. Introduction

At EduLearn, we strive to provide high-quality educational content and exceptional learning experiences. We understand that sometimes a course or subscription may not meet your expectations, and we offer a fair refund policy to address these situations.

This policy applies to all purchases made through our website, mobile app, or any authorized resellers. By purchasing any EduLearn product or service, you agree to the terms outlined in this refund policy.

2. Eligibility for Refunds

The following outlines our standard refund eligibility criteria for different product types:

2.1 Individual Courses

• Full refund available within 14 days of purchase
• Must have completed less than 25% of course content
• No certificates issued for the course

2.2 Course Subscriptions (Monthly/Annual)

• Pro-rated refund available within first 7 days of subscription period
• No refund after accessing more than 3 courses during the period
• Annual plans may cancel with pro-rated refund within first 30 days

2.3 Live Classes & Webinars

• Full refund available if canceled 72 hours before scheduled start
• 50% refund if canceled between 24-72 hours before start
• No refund for cancellations within 24 hours or after event completion

2.4 Bundles & Special Offers

• Discounted bundles are typically non-refundable
• Exceptions considered on case-by-case basis within 7 days of purchase
• Must not have accessed more than 1 course in the bundle

3. Non-Refundable Situations

Certain circumstances do not qualify for refunds under our policy:

• Completed courses: If you've finished all course content and received a certificate
• Excessive usage: Having completed more than 25% of course materials or downloaded significant resources
• Refund abuse: Repeated refund requests or patterns suggesting system exploitation
• Promotional items: Free courses, bonus materials, or complimentary subscriptions
• Expired windows: Requests made after the refund period has elapsed
• Third-party purchases: Courses bought through unauthorized resellers or platforms
• Violations: Accounts terminated for policy violations or fraudulent activity

4. How to Request a Refund

We've designed our refund process to be simple and straightforward:

Alternative Method: If you're unable to access your account, you may email refund requests to refunds@edulearnweb.online with:

• Your full name
• Order/transaction number
• Course/program name
• Reason for request

5. Refund Processing Time

Once your refund is approved:

• Standard processing: 5-10 business days from approval date
• Payment method: Refunds are issued to the original payment method
• Bank transfers: May take additional 3-5 business days to appear in your account
• Credit cards: Typically reflected within one billing cycle

6. Payment Gateway & Currency Notes

Important financial considerations regarding refunds:

6.1 Payment Method Restrictions

• Refunds are processed exclusively through the original payment method
• We cannot issue refunds to alternative accounts or methods
• If original payment method is unavailable, contact our support team for alternatives

6.2 Currency & Exchange Rates

• Refunds are issued in the original transaction currency
• Any currency conversion fees or losses are the customer's responsibility
• Exchange rates may differ between purchase and refund dates

6.3 Third-Party Fees

• Processing fees (typically 2-3%) may be deducted for certain payment methods
• Bank or payment processor fees are non-refundable
• Promotional discounts are subtracted before calculating refund amounts

7. Cancellation Policy

Our cancellation terms for ongoing services:

7.1 Subscription Cancellations

• You may cancel auto-renewing subscriptions anytime
• Access continues until the end of current billing period
• No partial refunds for unused time unless required by local law
• To cancel: Account Settings → Subscriptions → Cancel

7.2 Course Access After Refund

• Upon refund approval, course access is immediately revoked
• Certificates issued become invalid
• Downloaded materials should be deleted per license terms

7.3 Recurring Payments

• Canceling a subscription stops future charges
• Does not automatically generate refunds for current period
• Monitor your bank statements to confirm cancellation

8. Exceptions & Special Cases

Certain circumstances warrant special consideration:

8.1 Regional Consumer Laws

• EU residents: 14-day cooling-off period under Consumer Rights Directive
• Australian consumers: Additional protections under Australian Consumer Law
• Other jurisdictions may have specific requirements we comply with

8.2 Institutional Purchases

• Enterprise/organization accounts governed by separate agreements
• Bulk purchases may have customized refund terms
• Contact our sales team for institutional policies

8.3 Exceptional Circumstances

• Documented technical issues preventing course access
• Course significantly differs from advertised content
• Instructor cancellation or course discontinuation
• Medical emergencies with proper documentation

9. Contact Us

For refund inquiries or assistance with the process:

When contacting us about a refund, please include:

• Your full name and email associated with the account
• Order number or transaction ID
• Course/program name and purchase date
• Detailed explanation of your request
• Any supporting documentation

Response Time: We aim to respond to all refund inquiries within 2 business days.

10. Legal Note

EduLearn reserves the right to:

• Modify this refund policy at any time, with changes effective upon posting
• Deny refund requests that violate policy terms or show signs of abuse
• Limit future purchases from accounts with excessive refund requests
• Require additional verification for suspicious refund activity
• Offer alternative resolutions (course credit, extensions, etc.) instead of refunds

By making purchases on EduLearn, you acknowledge that you have read, understood, and agreed to this refund policy in its entirety.