1. Introduction
Welcome to EduLearn ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our online learning platform, website, mobile applications, and related services (collectively, the "Services").
By accessing or using our Services, you agree to the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.
Key Point: This policy applies to all users of EduLearn's Services, including students, instructors, and visitors to our website. It covers information collected through our platform, email, and other electronic communications.
2. What Information We Collect
We collect various types of information to provide and improve our Services to you. The information we collect falls into the following categories:
a. Personal Information
- Account Information: When you create an account, we collect your name, email address, password, and other registration details.
- Profile Information: You may choose to provide additional information such as a profile photo, biography, educational background, and professional qualifications.
- Contact Information: We collect phone numbers, mailing addresses, and other contact details when necessary for course delivery or certification.
- Demographic Information: In some cases, we may ask for age, gender, or location to personalize your learning experience.
b. Technical Information
- Device Information: We collect data about the devices you use to access our Services, including hardware model, operating system, browser type, and unique device identifiers.
- Usage Data: We automatically collect information about how you interact with our Services, including pages visited, time spent, features used, and search queries.
- Log Data: Our servers automatically record information when you use our Services, including IP addresses, access times, and referring URLs.
c. User-Generated Content
- Coursework: We store assignments, projects, quiz responses, and other materials you submit through our platform.
- Interactions: We retain records of your participation in discussion forums, peer reviews, and messaging with instructors or other students.
- Feedback: When you provide ratings, reviews, or testimonials, we collect and store this content.
d. Payment Information
When you make purchases through our Services, we collect payment information such as credit/debit card details. However, all payment transactions are processed by secure third-party payment processors, and we do not store raw card data on our servers.
e. Social & Third-Party Integrations
If you choose to connect your EduLearn account with third-party services (e.g., Google, Facebook, or LinkedIn), we may receive information from those services as governed by their privacy policies.
Note: We do not knowingly collect sensitive personal information such as racial or ethnic origin, political opinions, religious beliefs, or health data unless required for specific educational accommodations.
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Service Delivery: To create and manage your account, provide course content, process transactions, and deliver certificates or credentials.
- Personalization: To customize your learning experience, recommend courses, and tailor content to your interests and skill level.
- Communication: To send important notifications about your account, course updates, security alerts, and administrative messages.
- Improvement: To analyze usage patterns, conduct research, and enhance the quality and functionality of our Services.
- Security: To protect against fraud, unauthorized access, and other malicious activities.
- Legal Compliance: To meet legal obligations, resolve disputes, and enforce our terms and policies.
Marketing: We will only send promotional communications with your explicit consent. You can opt-out at any time using the unsubscribe link in our emails or through your account settings.
4. Sharing of Your Information
EduLearn may share your information in the following circumstances:
a. Service Providers
We engage trusted third-party companies to perform functions on our behalf, such as:
- Payment processing (Stripe, PayPal)
- Cloud hosting and infrastructure (AWS, Google Cloud)
- Email delivery and marketing automation
- Analytics and performance monitoring
- Customer support services
b. Academic Partners
For certain accredited programs, we may share your progress and completion data with certifying institutions or academic partners.
c. Legal Requirements
We may disclose information if required by law, such as in response to:
- Subpoenas, court orders, or legal process
- Government requests or investigations
- Protection of our rights, property, or safety
d. Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change and outline your choices.
We never sell your personal data to third parties for advertising or marketing purposes. Any data sharing is strictly limited to what is necessary to provide our Services or comply with legal obligations.
6. Your Data Rights
Depending on your location, you may have certain rights regarding your personal information:
a. Access & Portability
You can request a copy of your personal data in a structured, commonly used format.
b. Correction
You may update or correct inaccurate information through your account settings or by contacting us.
c. Deletion
You can request deletion of your personal data, subject to certain legal exceptions.
d. Restriction & Objection
You may request that we limit how we use your data or object to certain processing activities.
e. Withdraw Consent
Where we rely on consent, you can withdraw it at any time without affecting prior processing.
Exercising Your Rights
To make a request, please contact our Data Protection Officer at privacy@edulearnweb.online. We may need to verify your identity before processing your request.
Response Time: We aim to respond to all valid requests within 30 days. If you're unsatisfied with our response, you may lodge a complaint with your local data protection authority.
7. Data Retention
We retain your personal information only as long as necessary to:
- Provide the Services you requested
- Maintain academic records for certification purposes
- Comply with legal obligations (e.g., tax, accounting requirements)
- Resolve disputes and enforce our agreements
Typical retention periods:
- Account data: Retained while your account is active and for 3 years after inactivity
- Course records: Maintained for 7 years to support credential verification
- Financial transactions: Kept for 10 years to comply with tax laws
8. Data Security
EduLearn implements robust security measures to protect your information:
Technical Safeguards
- End-to-end encryption for sensitive data
- Regular security audits and penetration testing
- Secure server infrastructure with firewalls
- Multi-factor authentication options
Organizational Measures
- Limited employee access on a need-to-know basis
- Comprehensive staff training on data protection
- Strict confidentiality agreements
User Responsibility: While we take extensive precautions, no system is 100% secure. We recommend using strong passwords, enabling two-factor authentication, and being cautious when sharing personal information.
9. Children's Privacy
Our Services are not directed to children under 13 (or 16 in some jurisdictions). We do not knowingly collect personal information from children without parental consent.
If we learn that we have collected personal information from a child without verification of parental consent, we will take steps to delete that information promptly.
Parents or guardians who believe their child may have provided us with personal information can contact us at privacy@edulearnweb.online.
10. Third-Party Links
Our Services may contain links to third-party websites, plugins, or services that we do not operate or control.
This Privacy Policy does not apply to third-party practices. We strongly advise you to review the privacy policy of every site you visit.
11. Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
When we make material changes, we will:
- Post a prominent notice on our website
- Send an email notification to registered users
- Update the "Last Updated" date at the top of this policy
Your continued use of our Services after such changes constitutes acceptance of the revised policy.
12. Contact Us
If you have questions about this Privacy Policy or our data practices, please contact our Data Protection Officer:
Email: privacy@edulearnweb.online
Phone: +1 (123) 456-7890
Mail: EduLearn Privacy Office, 123 Education Lane, Sahiwal, Pakistan
13. Frequently Asked Questions
You can delete your account through the "Account Settings" page in your profile. Alternatively, you can email our support team at support@edulearnweb.online with your request. Please note that account deletion is permanent and may affect your access to purchased courses.
Yes, you can request a copy of your learning data by contacting our support team. We'll provide your course progress, quiz results, and certificates in a machine-readable format within 30 days.
You can unsubscribe from marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email. Alternatively, you can adjust your email preferences in the "Notification Settings" section of your account.
Yes, EduLearn complies with the General Data Protection Regulation (GDPR) for our users in the European Union. We've implemented appropriate technical and organizational measures to protect personal data and honor user rights under GDPR.
All payment transactions are processed by PCI-DSS compliant third-party processors. We never store raw credit card numbers on our servers. Payment data is encrypted during transmission using SSL/TLS technology.